2017 Hurricane Harvey

Storm Updates

2017/09/01: Storm Update

2017/08/30: Storm Update

2017/08/28: Storm Update

2017/08/27: Storm Update

2017/08/26: Storm Update

2017/08/25: Storm Update

2017/08/24: Storm Update

2017/08/22: Storm Alert

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Crawford ClaimsAlertSM
24-hour claims intake:
1-877-346-0300
claimsalert@us.crawco.com
(Fax) 1-678-937-8300

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NOAA: Hurricane Harvey

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Devastating the Texas coast beginning on August 26, 2017, Harvey stalled over the region dumping as many as 50 inches of rain in some areas. Harvey is considered one of the most catastrophic storms to ever hit the Texas coast.1 Some estimates are that damages could exceed $30 billion2.

Crawford’s Catastrophe ServicesSM team began watching the storm carefully as it grew from a tropical storm to a CAT 4 hurricane. 

“We mobilized early, even before the storm made landfall, sending adjusters into the area to support early property and auto claims volume,” said U.S. Property & Casualty CEO, Ken Tolson.

Temporary operations were set up in Austin and then moved to Houston once conditions permitted. This strategy proved critical in the aftermath of Superstorm Sandy in 2012, reducing delay and enabling the team to avoid bottlenecks caused by publicly imposed travel restrictions.

“Our number one priority was to ensure we were positioned to respond quickly and in a highly coordinated fashion,” said Tolson.  “Our thoughts and prayers go out to those who have suffered losses, and we continue to do everything we can to help people return to their homes, communities and businesses as soon as possible.”

Of particular concern is the effect Harvey is having on the crude oil and gasoline industry. Houston is responsible for up to 25% of oil production and more than 10% of the country’s refining capabilities.  Crawford is advising its commercial clients to keep in close contact with risk management teams across both upstream and downstream supply chain partners.

“Crawford has a comprehensive roster of 5,000 adjusters, a network of over 5,000 contractors, 35,000 Lookers® and 2,000 drone operators available to support customers,” said Rohit Verma, global chief operating officer.

“The highest wind claims volume is coming from Nueces County, and the highest flood claims volume is coming from Harris and Galveston counties. However, wind damage has been minimal, with most of the rebuilding work due to flooding,” continued Verma. As of the end of September, Crawford has written nearly $100,000 in damages for Harvey.

As part of its mobilization strategy, Crawford’s induction program provides onsite instruction to all adjusters based on carrier-specific processes and systems, making sure that all claims are addressed.  As assignments are made, adjusters are immediately making contact with policyholders to obtain initial status and let them know that their needs are being addressed.

In addition to traditional claims adjusting, Crawford is supporting customers through our WeGoLook® network of over 35,000 Lookers®, who can initiate policyholder contact and gauge the scope of loss before the adjusting phase, and our drone network is being used to help assess damage to roofs and other properties.

“We are also heavily involved in assessing auto and heavy equipment damage caused by the storm,” said Verma. “Contractor Connection®, Crawford’s managed repair network, is already receiving claims and is providing water mitigation, board up, tree removal, roofing, and temporary housing service requests, among other needs. Crawford is also prepared to handle requests for forensic accounting services to support business interruption analyses.”

For assistance with Hurricane Harvey or other catastrophic events, contact our 24-hour ClaimsAlert® call center at 1-877-346-0300.

Sending employees to areas affected by Harvey?  Broadspire Chief Medical Officer Dr. Marcos Iglesias tells you what you need to know about protecting against waterborne diseases and other risks. Learn more.

1 Weather.com “Tropical Storm Harvey Total Rainfall Could Reach 50 Inches in Texas” Retrieved 8/28/17 from https://weather.com/storms/hurricane/news/tropical-storm-hurricane-harvey-rain-flood-forecast-texas-louisiana

2 Weather.com “Entire Texas National Guard Activated as Tropical Harvey’s Flooding Worsens” Retrieved 8/28/17 from https://weather.com/storms/hurricane/news/harvey-galveston-houston-texas-flooding-hundreds-of-evacuations

3 Bloomberg Markets “Harvey Costs Seen at Catastrophic Levels with Many Uninsured” Retrieved 8/28/17 from https://www.bloomberg.com/news/articles/2017-08-27/harvey-s-cost-reaches-catastrophe-as-modelers-see-many-uninsured