2017 Hurricane Irma

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2017/09/15: Storm Update

2017/09/14: Storm Update

2017/09/12: Storm Update

2017/09/11: Storm Update

2017/09/09: Storm Update

2017/09/07: Storm Update

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Crawford ClaimsAlertSM
24-hour claims intake:
(Fax) 1-678-937-8300

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NOAA: Irma

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Hurricane Irma, described as the most powerful Atlantic storm in a decade, is battering the Caribbean.  The category 5 storm has wind speeds of 185 mph.  Early reports of damage to buildings, hotels and infrastructure are being reported on several Caribbean islands along with major flooding. 

The first islands to bear the brunt of Irma were Antigua and Barbuda before the hurricane moved to Saint Martin and Saint Barthelemy (St. Barts).  News outlets are reporting that 90 percent of the structures and vehicles on Barbuda have been destroyed and there is no water or phone service for residents.1

This morning the storm battered parts of the Dominican Republic and Haiti and is projected to hit the islands of Turks and Caicos and the Bahamas next.

“Our Catastrophe Services™ team is focused on meeting client commitments while keeping a close eye on Irma,” said Crawford U.S. Property & Casualty CEO, Ken Tolson.  “We are continuing to have discussions with clients who have risks in the affected areas and are planning to deploy adjusters, WeGoLook® Lookers® and drone operators.” 

Crawford will leverage both its U.S. and international claims adjusting teams to make resources available to handle claims from Irma while simultaneously responding to Harvey.

“As part of our preparation for Irma, we have made arrangements for two possible sites – on both the east and west coasts of Florida - for our mobile induction center that will support claims from Irma in the U.S. and the Caribbean,” said Tolson.

In view of the destructive nature of the storm, and the priority of personal safety, we anticipate that many claims will take several days to be notified.

“While we are working on claims from Harvey, we continue to monitor this storm as it develops in the Atlantic,” said Tolson. “We will continue to leverage our entire suite of solutions for both auto and property claims stemming from both commercial and residential losses as we support our clients during these weather events.”

For assistance with Hurricane Harvey or other catastrophic events, contact our 24-hour ClaimsAlert® call center at 1-877-346-0300.

United States

Crawford ClaimsAlert
(24-hour claims intake)
T: 1-877-346-0300
Fax: 1-678-937-8300

Thomas Carstens
Property Director
US Services
T: 404-300-0272

Kenneth Tolson
CEO - US Property & Casualty
US Services
T: 404-300-1206

Terry Hunt
Senior Vice President
Global Technical Services
T: 714-528-0527
Beverly Trice
Vice President CAT Operations
Crawford Catastrophe Services
T: 404-300-1203

Joseph Weber
National Director
Vehicle Services
T: 404.497.6810


Benedict Burke
Chief Client Officer, International
T:  +44 207 265 4041
M: +44 7919 552624

Richard Day
Vice President, Lloyd's & London Market
T: +44 207 265 4014
M: +44 7827 879138