Featured Articles
09/01/2012
Independent Perspective: Protecting Growth and Clients Amidst the Unpredictable
Claims Management - September 2012
Every profession has its challenges, and it’s no different for independent claims organizations. In our case, we deal with unfortunate and unwelcome events that can be difficult for both claimants and claims adjusters. Knowing that we can assist claimants in dealing with their losses helps. But one of the biggest and best known challenges our industry faces is the unpredictable nature of catastrophes. How do we, claims organizations and adjusters alike, take greater control of our destiny and develop businesses and careers that are weatherproof? Crawford President and CEO Jeffrey T. Bowman’s shares his thoughts on this subject in the latest installment of "Independent Perspective," his quarterly column in Claims Management magazine. You'll find the column on page 16.
Independent Perspective: Protecting Growth and Clients Amidst the Unpredictable
Claims Management - September 2012
Every profession has its challenges, and it’s no different for independent claims organizations. In our case, we deal with unfortunate and unwelcome events that can be difficult for both claimants and claims adjusters. Knowing that we can assist claimants in dealing with their losses helps. But one of the biggest and best known challenges our industry faces is the unpredictable nature of catastrophes. How do we, claims organizations and adjusters alike, take greater control of our destiny and develop businesses and careers that are weatherproof? Crawford President and CEO Jeffrey T. Bowman’s shares his thoughts on this subject in the latest installment of "Independent Perspective," his quarterly column in Claims Management magazine. You'll find the column on page 16.
07/25/2012
Game On!
Claims Magazine - July 2012
In today's world, technology is a given and must be completely integrated into any workplace educational program. In particular, online gaming allows exploration, builds confidence and rewards inquisitiveness while at the same time supporting fact-based memorization and skills enhancement, especially for millennial employees, many of whom have been using computers and playing online games since early childhood. Doug Dell, senior vice president of eLearning Services for Crawford, discusses educating millennials using computer-based gaming in "Game On," featured in the July 2012 issue of Claims Magazine.
Game On!
Claims Magazine - July 2012
In today's world, technology is a given and must be completely integrated into any workplace educational program. In particular, online gaming allows exploration, builds confidence and rewards inquisitiveness while at the same time supporting fact-based memorization and skills enhancement, especially for millennial employees, many of whom have been using computers and playing online games since early childhood. Doug Dell, senior vice president of eLearning Services for Crawford, discusses educating millennials using computer-based gaming in "Game On," featured in the July 2012 issue of Claims Magazine.
06/03/2012
5 Questions for the Boss: Lessons Learned by Georgia's Top Executives
Atlanta Journal-Constitution - June 3, 2012
Each week, Sunday Business Editor Henry Under has a candid conversation with a local leader. This subject of his June 3, 2012, column is Jeffrey T. Bowman, Crawford's president and CEO, who spoke with Unger about what a demanding boss taught him and the importance of facing the facts - whether it involves an insurance claim or a soccer career.
5 Questions for the Boss: Lessons Learned by Georgia's Top Executives
Atlanta Journal-Constitution - June 3, 2012
Each week, Sunday Business Editor Henry Under has a candid conversation with a local leader. This subject of his June 3, 2012, column is Jeffrey T. Bowman, Crawford's president and CEO, who spoke with Unger about what a demanding boss taught him and the importance of facing the facts - whether it involves an insurance claim or a soccer career.
06/01/2012
Independent Perspective: Emerging Global Risks Are Poised to Impact Adjusters
- June 2012
Everyone expects hurricanes to hit Florida from time to time, and planning and preparation efforts reflect that reality. That's not true everywhere, most particularly in areas of emerging catastrophe risk. Jeffrey T. Bowman, Crawford's president and CEO, talks about those emerging risks and how claims adjusting organizations need to prepare to meet them in his latest "Independent Perspective" column for Claims Management magazine. The column starts on page 14.
Independent Perspective: Emerging Global Risks Are Poised to Impact Adjusters
Everyone expects hurricanes to hit Florida from time to time, and planning and preparation efforts reflect that reality. That's not true everywhere, most particularly in areas of emerging catastrophe risk. Jeffrey T. Bowman, Crawford's president and CEO, talks about those emerging risks and how claims adjusting organizations need to prepare to meet them in his latest "Independent Perspective" column for Claims Management magazine. The column starts on page 14.
06/01/2012
I Love Claims Adjusting
Claims Management - June 2012
If you listen closely, you can almost hear the crank of the RV engines as they come to life. It's the start of another disaster season, and catastrophe adjusters across the nation are preparing to deploy at the first reports of hurricanes forming in the Atlantic and heading towards the U.S. coast. Five Crawford & Company CAT adjusters talk about what makes their jobs so tough and so rewarding in this feature article, which starts on page 27.
I Love Claims Adjusting
Claims Management - June 2012
If you listen closely, you can almost hear the crank of the RV engines as they come to life. It's the start of another disaster season, and catastrophe adjusters across the nation are preparing to deploy at the first reports of hurricanes forming in the Atlantic and heading towards the U.S. coast. Five Crawford & Company CAT adjusters talk about what makes their jobs so tough and so rewarding in this feature article, which starts on page 27.
04/18/2012
An Adjuster's Experience in Joplin
Insurance Journal podcast - April 2012
Larry Potalivo, a catastrophe adjuster with Crawford & Company, relates his experience handling claims in the aftermath of the Joplin tornado and provides useful tips for adjusters and storm victims in this Insurance Journal podcast.
An Adjuster's Experience in Joplin
Insurance Journal podcast - April 2012
Larry Potalivo, a catastrophe adjuster with Crawford & Company, relates his experience handling claims in the aftermath of the Joplin tornado and provides useful tips for adjusters and storm victims in this Insurance Journal podcast.
03/01/2012
Independent Perspective: Surviving Amidst Claims Handling Automation
Claims Management - March 2012
The insurance world is undergoing a revolution today: products and services supported by technology are gaining in popularity, both on the front, consumer-facing side and the back end of the claims process. This change promises to have a profound impact on claims adjusters and their careers. Crawford President and CEO Jeffrey T. Bowman discusses those changes and strategies for adjusters and their careers in "Surviving Amidst Claims Handling Automation," his first "Independent Perspective" column for the new Claims Management magazine.
Independent Perspective: Surviving Amidst Claims Handling Automation
Claims Management - March 2012
The insurance world is undergoing a revolution today: products and services supported by technology are gaining in popularity, both on the front, consumer-facing side and the back end of the claims process. This change promises to have a profound impact on claims adjusters and their careers. Crawford President and CEO Jeffrey T. Bowman discusses those changes and strategies for adjusters and their careers in "Surviving Amidst Claims Handling Automation," his first "Independent Perspective" column for the new Claims Management magazine.
01/05/2012
Top Disasters of 2011
Claims Management - January 2012
In this cover story, published in the inaugural issue of Claims Management, several Crawford & Company claims professionals share their thoughts on the record-breaking year for severe weather.
Please note: when you open this pdf, you may be asked to click OK on a notification to the vendor for this electronic reprint. Crawford has purchased the rights to the electronic reprint only and the notification serves as the vendor's protection against unlawful printing of the article.
Top Disasters of 2011
Claims Management - January 2012
In this cover story, published in the inaugural issue of Claims Management, several Crawford & Company claims professionals share their thoughts on the record-breaking year for severe weather.
Please note: when you open this pdf, you may be asked to click OK on a notification to the vendor for this electronic reprint. Crawford has purchased the rights to the electronic reprint only and the notification serves as the vendor's protection against unlawful printing of the article.
01/04/2012
Restoring Order in Chaos
Claims Magazine - January 2012
Both Zurich and Swiss Re have estimated that catastrophe-related economic losses in 2011 will be around $350 billion, the highest in recent memory. The year included the devastating earthquake and tsunami in Japan, a highly destructive earthquake in New Zealand, flooding in Thailand and severe storms in the United States beginning in April and continuing through Hurricane Irene in August. In this cover story, Crawford's CEO Jeffrey Bowman discusses this unprecedented year of global natural catastrophes and the lessons claims organizations can learn from them.
Restoring Order in Chaos
Claims Magazine - January 2012
Both Zurich and Swiss Re have estimated that catastrophe-related economic losses in 2011 will be around $350 billion, the highest in recent memory. The year included the devastating earthquake and tsunami in Japan, a highly destructive earthquake in New Zealand, flooding in Thailand and severe storms in the United States beginning in April and continuing through Hurricane Irene in August. In this cover story, Crawford's CEO Jeffrey Bowman discusses this unprecedented year of global natural catastrophes and the lessons claims organizations can learn from them.