Casualty Claims Management
No matter what kind of general, auto/truck or product liability adjusting services you need, Crawford's Casualty Claims Management Services can handle it. Pick and choose individual services from our Limited Task Assignment Menu, or let us manage your claim from start to finish. Either way, you're going to get a perfect fit.
Services Include
- A complete array of claim handling options
- Continuous adjudication of any claim, from the initial investigation through settlement
- Prompt on-scene accident investigation 24 hours a day, 7 days a week
- Expert testimony and deposition support
- Medical and vocational consulting for litigation support
- Specialized auto liability PPO and provider/hospital bill auditing
- ClaimsAlertSM - Crawford's 24-hour, toll-free claims intake center
- Subrogation and recovery services, in partnership with Trover Solutions, Inc. (www.troversolutions.com)
- Vehicle Services Connection
- Transportation services
- Limited Task Assignment Menu, including:
o Recorded or signed statements
o Negotiation meetings with the attorney, insured or client
o Records research
Benefits
- More than 400 office locations throughout North America
- The largest, most highly credentialed staff of adjusters covering virtually every stage of casualty loss adjusting
- The largest geographic footprint in the independent adjusting business
- Access to our Senior Casualty Specialty Team for complex losses, which is comprised of our most experienced casualty general adjusters specializing in complex losses involving transportation, general, product and professional liability, environmental and petro/chemical liability, etc
- Comprehensive services ranging from full adjustment services to single one-off task assignments to total business process outsourcing of your entire casualty loss requirements
- Access to our Construction Specialty Group of highly qualified individuals who administer specialty claims throughout the US and manage construction-related casualty claims, maintaining a proprietary claims management system that tracks all financial data and can produce detailed claims summaries
Quality Assurance
Crawford has rigorous quality assurance systems in place overseeing every part of the claim process.
Crawford's Command Center enhances our claims management program by offering up-to-the minute information on claim status and key performance indicators. The Command Center tracks a claim from first filing to closed file, allowing for complete visibility of any claim at any stage in the process.
Quality is also the key in the competence of our field force - our adjusters are all Crawford-trained and fully licensed. Crawford's Quality Program ensures that we meet the highest standards of claims adjudication and reporting in every branch, nationwide. By monitoring and actively promoting the application of our clients' and our own standards, we empower Crawford claims professionals to produce consistently high-quality work.
Contacts
To find out how our Casualty Claims Services can reduce your overall claims costs, email solutions@us.crawco.com or contact:
Dester Terry
Vice President - Casualty Services
Crawford & Company
U.S. Property & Casualty
Dester_Terry@us.crawco.com
404-300-1047
Or contact your local Crawford office.
Related Services
Testimonials
"The Crawford adjuster did a great job on this file.
He went WAY out of his way to help me and coordinate a meeting with
the insured risk manager and our insured driver and capture an
investigation video of our driver
're-enacting' the accident."
- Lisha Ellerbee, Zurich Insurance about Chris Zeigler, Crawford Casualty Adjuster, Cleveland, OH