Risk Management Services

• Third party administration, including:
  • Triage of incidents.
  • Claim assignment routing to internal or external adjusting resource.
  • Implementation of service level requirements.
  • Data management with account-specific data fields and custom location hierarchy.
• Trust account management: distribution of funds which are directly linked to reserves, payments and bordereaux reports.
• Litigation management specialists.
• Online reporting or a customized email address for claims submission.
• Unlimited, real-time online access to claim details and self-service customizable reports through our web portal, www.crawfordiqportal.ca.
• Regular partnership meetings with clients

• Designated highly qualified client service manager to oversee program and apply service level requirements
• Supervision by a senior or key account manager to ensure compliance of handling specifications
• Concurrent reserve, expense and indemnity payment tracking
• Powerful data tool useful for risk control purposes
• Loss mitigation reducing litigation costs and shortened shelf life of files
• Customized solutions tailored for each account providing effective management for all aspects of your claims administration program.
• Services are provided for a diverse group of clients including:o Financial institutions
  • Government agencies
  • Property management, construction and real estate firms
  • Manufacturers and engineering firms
  • Transportation/Car rental agencies
  • Hotels and food service companies
  • Retailers
  • Life insurance companies
  • Associations
  • Lloyd's syndicates and coverholders

For more information, please contact:

Sheri Martinello, FCIP, CRM
Vice President, Risk Management Services
1-800-522-1380 ext. 252
Sheri.Martinello@crawco.ca