2017 Hurricane Irma

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Storm Updates

2017/09/15: Storm Update

2017/09/14: Storm Update

2017/09/12: Storm Update

2017/09/11: Storm Update

2017/09/09: Storm Update

2017/09/07: Storm Update

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(Fax) 1-678-937-8300

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Hurricane Irma, the most powerful Atlantic storm in a decade, battered Caribbean islands before bearing down on the entire Florida panhandle and up through parts of Georgia, Alabama and the Carolinas. Total insured losses are estimated at $25 billion.1 However, Irma’s impact could have been much worse.  The Category 5 storm weakened as it met changes in water temperature and wind patterns in its journey through the Caribbean and towards the Florida coast, tempering the severity of the damage.2 Irma’s biggest impact was to the Florida Keys, where 90% of homes are reportedly damaged or destroyed.3

Irma made landfall in early September 2017, a mere two weeks after Hurricane Harvey pummeled the coast of Texas, bringing devastating floods to the region. Crawford & Company® was just moving their induction center from Austin to Houston when grave concern about Irma began develop. Crawford’s Catastrophe ServicesSM team was watching Irma carefully while working around the clock to respond to client needs in Texas.

Ken Tolson, CEO of Crawford’s U.S. Property & Casualty division, assured clients that, “we will be honoring all of our commitments in areas affected by both Harvey and Irma. With the help of WeGoLook® Lookers® and our drone fleet, we will be able to assess the scope of damage more quickly and more safely than we have in the past.”

Crawford’s induction centers are up and running in Houston and Jacksonville to ensure that adjusters responding to policyholders are well-versed in client-specific guidelines. Crawford call centers have fielded more than 65,000 calls.

“We will continue to respond to the needs of Florida and Texas businesses and residents until our clients’ needs are met; we anticipate that claim volume will remain steady through the end of the year,” added Tolson.

Crawford is also heavily involved in assessing auto and heavy equipment damage caused by the storm.  Contractor Connection®, Crawford’s managed repair network, is providing water mitigation, board up, tree removal, roofing, and temporary housing service requests, among other needs. Crawford is also prepared to process requests for forensic accounting services to support business interruption analyses.

Our thoughts and prayers are with those affected by these storms. For assistance with Hurricane Harvey, Irma or other catastrophic events contact our 24-hour ClaimsAlert® call center at 1-877-346-0300.

Sending employees to areas affected by Harvey?  Broadspire Chief Medical Officer Dr. Marcos Iglesias tells you what you need to know about protecting against waterborne diseases and other risks. Learn more.

1 NBCnews.com “Why Irma’s Impact Will Be Worse Than Harvey’s.” Retrieved 9/18/17 from https://www.nbcnews.com/storyline/hurricane-irma/why-irma-s-impact-economy-will-be-worse-harvey-s-n801696

2 WSJ.com “Three Reasons Why Irma’s Florida Strike Wasn’t as Bad as Forcasted” Retrieved 9/18/17 from https://www.wsj.com/articles/three-reasons-why-irmas-florida-strike-wasnt-as-bad-as-forecast-1505154129

United States

Crawford ClaimsAlert
(24-hour claims intake)
T: 1-877-346-0300
Fax: 1-678-937-8300

Thomas Carstens
Property Director
US Services
T: 404-300-0272

Kenneth Tolson
CEO - US Property & Casualty
US Services
T: 404-300-1206

Terry Hunt
Senior Vice President
Global Technical Services
T: 714-528-0527
Beverly Trice
Vice President CAT Operations
Crawford Catastrophe Services
T: 404-300-1203

Joseph Weber
National Director
Vehicle Services
T: 404.497.6810


Benedict Burke
Chief Client Officer, International
T:  +44 207 265 4041
M: +44 7919 552624

Richard Day
Vice President, Lloyd's & London Market
T: +44 207 265 4014
M: +44 7827 879138